WE'RE NOT NEW TO INFUSION.Let our 33+ years in the industry take care of you.

Meet the first and only infusion pharmacy with individualized, high-touch Tailored 2 You™ services and support.

While most infusion pharmacies practice a one-size-fits-all approach, BioPlus Infusion Pharmacy believes tailoring care to each patient is the best way to achieve optimal individualized outcomes.

From coast to coast, patients and their healthcare providers turn to BioPlus Infusion for infusion treatments.

These include IVIg, SCIg, infliximab and clotting factor therapies to treat rare and complex conditions such as oncology, primary immunodeficiency disease (PIDD), chronic inflammatory demyelinating polyneuropathy (CIPD), multi-motor neuropathy (MMN), multiple sclerosis (MS), bleeding disorders, and much more.

BioPlus Infusion is built on therapy personalization, empathy, and close relationships with patient advocates and nurse concierges with decades of combined experience in supporting patients through their medication journeys.

Many BioPlus Infusion pharmacists and nurses have achieved Immunoglobulin National Society (IgNS) certification — the only nationally-recognized certification for Ig pharmacists and nurses. This ensures that assessment, validation, and documentation of its Ig clinicians’ knowledge, skills, and overall clinical competence meet the most stringent patient care requirements.

BioPlus Infusion is backed by BioPlus Specialty Pharmacy. Ranked #1 by both patients and prescribers through Zitter Health Insights, BioPlus Specialty Pharmacy has been a trusted member of the specialty pharmacy industry for over 33 years. BioPlus is part of Carelon, a hospital and health care service company that serves approximately 1 in 3 people in the U.S.

4.8/5    500+ Google reviews

BioPlus Infusion Patient Team

Melissa Snyder | Patient Advocate

As the mother of young adults, I am a long-term personal and professional patient advocate; a lifetime ‘mom on a mission.’ I was my children’s advocate long before I became a professional patient advocate. I have been advocating for 20 years between my children and my chosen profession.

For nearly a decade, I was the patient advocate for one of the most important people in my life: my oldest son. As a young child, he was diagnosed with failure to thrive, Chari 1 Malformation, IGF-1 deficiency and Klinefelter’s Syndrome. Later, he was diagnosed with impulse control disorder, anxiety and moderate depressive disorder.

To overcome these issues, and through non-stop advocacy, my son started receiving injections of the IGF-1 hormone to help stimulate his body to start producing the hormone on its own. His treatments went on over the course of 11 years. He is no longer on IV/IM medication.

My youngest son was diagnosed with high-functioning autism in 2012. This came with its own set of challenges. To help him progress through the healthcare system and gain access to vital, hard-to-get services and support, I leveraged my years of experience in being not only a mom and having a medical background, but being my oldest son’s tireless patient advocate.

I specialize in pediatrics of all diagnoses, hereditary angioedema (HAE), Alpha-1 Antitrypsin Deficiency (Alpha-1), multiple sclerosis (MS), tumor necrosis factor (TNF) and estrogen replacement therapy (ERT) patients. My background also includes medical coding, medical records directorship, general patient advocacy and medical billing, including accounts receivable, accounts payable and profit and loss.

My goal as an advocate is to provide a listening ear, a trusting relationship with my patients and offer empathy and encouragement. I want my patients to know you do not have to worry about anything related to your therapy, and that you are never alone. From start to finish, I am here for you through the process and your journey.


Patient Advocate Lead

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Jaclyn Joyce | Patient Advocate

When it comes to supporting specialty pharmacy patients, I leave no stone unturned to get answers to any and all questions about your infusion therapy experience. For more than a decade, I have been dedicated to digging into the details of healthcare. How to access specialty medications, how to afford them, and how to get the most out of life while on therapy.

As a patient, you can count on getting experience, expertise and empathy from me. For years, I’ve managed specialty medication pharmacy services — including complex processes, procedures and paperwork. As an advocate, I have provided onboarding, case management and educational support to patients.

Through my background in pharmacy business and patient advocacy, you get support, comfort and peace of mind all through your healthcare journey. I guide you past your worries to a place where you can focus on the most important thing: getting the most out of your infusion therapy.


Patient Advocate

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Pery (Aipery) Usenbaev | Patient Advocate

Just call me Pery (sounds like ‘Perry’). I have been a healthcare professional for over six years. I value my work as a patient advocate because it brings to people visible results. My steadfast belief is that a patient advocate can bring an enormous change to patient outcomes.

As a mom to three school-aged children, I live by a personal code to “love life and all the good and challenges that come with it. When you love yourself, everything around you is a background to which you can adjust.”

I believe in making sure that your infusion therapy makes sense to you, and I work with patients, like you, of diverse cultures, creeds and languages. I am fluent in English, Kyrgyz and Russian.


Patient Advocate

Kristi Eleazer | Patient Advocate

Kristi has been in the healthcare realm for around 20 years, and has served as a patient advocate in the infusion world for 7 years. She started in retail pharmacy and made her way to infusion medication. She specialize in the biologics, enzyme, and Alpha-1 therapies. Kristi enjoys providing patients with cheer, empathy, and a listening ear during the challenges of starting and staying on top of their infusions. She is dedicated to patients receiving top care and sharing details on how to afford these specialty medications.

Kristi is a single mother to 4 children; always teaching them to lead and abide by kindness. “It only takes a split second to smile and forget, yet to someone that needed it, it can last a lifetime.” Being in the position of a patient advocate is a huge undertaking and a responsibility that she does not take lightly. Kristi will work with you to ensure comfort and peace on your healthcare path.


Patient Advocate

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Joanne Cavazos | Patient Advocate

Joanne bring 15+ years of experience to her role as a Patient Advocate, including working specifically with IG products. She looks forward to working with you and your family with dedication and attention to detail as we navigate your medical needs, together.


Patient Advocate

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Courtney Hare | Patient Advocate

Courtney is a seasoned Patient Advocate with 15+ years of experience who is ready to advocate for YOU! She is successful at resolving conflicts, managing multiple simultaneous responsibilities, and building strong relationships. Plus she has experience working with insurance companies with insurance verification. She looks forward to working with you and is here to assist with any of your questions or concerns.


Patient Advocate

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Dr. Janne La | Manager, Pharmacist In Charge

As a Pharmacist, Dr. La aims to tailor each patient’s care to their individual needs. She sees this as a collaborative effort, as she works closely with nurses, patient advocates, and pharmacy technicians every step of the way. She is committed to lifelong learning, which is why you might notice her attending conferences and adding professional certifications. She is always improving the quality of patient care she provides.


Manager, Pharmacist In Charge

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Dr. Jose Castillo | Manager, Pharmacy Operations

Dr. Castillo has been a pharmacist for two decades, serving patients in a variety of settings. In the many years he has served infusion patients, his goal has always been to provide individualized care for the best possible patient outcomes. In addition, he is fluent in Spanish.


Manager, Pharmacy Operations

Physicians Office Infusion Program

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Mindy Richman | Director of Sales Physician Infusion Programs

Mindy has worked in the home health, home infusion, and pharmacy realms for many years. In addition to bringing a high level of clinical operational knowledge to her job, she is also a speaker and presenter at Infusion conferences. Her degrees and certfications are RN, BS, M.Ed., Oncology Certified CPN, and IgCN.


Director of Sales Physician Infusion Programs

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Londra Fleming | Director of Physician Office Infusion Operations

Londra brings nearly three decades of professional nursing experience, including expertise in neurology, allergy and immunology, rheumatology, GI, emergency medicine, and complex infusion, to her current leadership role in the management of physician office-based infusion centers and Ambulatory Infusion Centers. Her degrees and certfications are RN, MSCS, and IgCN.


Director of Physician Office Infusion Operations

BioPlus Infusion Leadership Team

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Craig Mears | Vice President and General Manger of BioPlus Infusion

Craig Mears brings extensive experience as a healthcare executive to his current role as Vice President and General Manager of BioPlus Infusion. He has a demonstrated aptitude for creating and implementing innovative solutions to complex problems specifically in the infusion pharmacy field.

Prior to joining BioPlus Infusion, Craig held several executive positions, including as the Founder and Managing Director of PDI Advisors, LLC where he specialized in helping organizations develop differentiating strategies and programs to drive profitable growth and exceed their customer’s expectations, Senior Vice President of Sales and Marketing at Soleo Health, and Field General Manager – Hemophilia at Biogen Idec.

Craig earned a BA in Business Administration and is a member of numerous professional organizations including the National Hemophilia Foundation, Immune Deficiency Foundation, and many other patient advocacy organizations. In addition, he has served on the Board of Directors for the AFA Specialty Pharmacy Association, National Myositis Association, Columbus Ohio Hemophilia Chapter, and Dayton Ohio Hemophilia Chapter.


Vice President and General Manager of BioPlus Infusion

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Lisa Hill | National IG Clinical Director of BioPlus Infusion

Improving infusion patient outcomes is more than a job to Lisa, a seasoned infusion clinician, instructional trainer, and masters-prepared registered nurse; it is a calling. And for over 25 years, she has answered the call. As the National IG Clinical Director of BioPlus Infusion, Lisa is key to developing the foundation for developing, managing and supporting the company's Tailored 2 You clinical and nurse concierge programs. Through her guidance, every patient and provider receive a clinical experience that's individualized for them.

Prior to being hand-picked for her role at BioPlus Infusion, Lisa was the Clinical Applications Educator for Nanosonics, Ltd., where she provided expert guidance on clinical standards for HLD and semi-critical devices. Prior to that, she was the lgG Clinical Program Manager for Kroger Specialty Pharmacy, where she oversaw the quality and outcomes of lgG clinical programs. Earlier on, she was the Southeast Regional RN Manager for Kroger Specialty Pharmacy and a Clinical Sales Liaison for Coram/CVS Specialty Infusion Services.

Lisa earned a master's degree in clinical nurse leadership from the University of Arizona and her degree in nursing from Nazareth College. She is certified in clinical care and education by the lmmunoglobulin National Society (lgNS), CEU instruction by the University of Southern California and healthcare process improvement by the Institute for Healthcare Improvement (IHI)


National IG Clinical Director of BioPlus Infusion

Dr. Fady Habib | National Director, Infusion Operations

Fady is an Immunoglobulin Certified Pharmacist (IgCP)and his role at BioPlus is to oversee infusion operations. He is passionate about improving the health outcomes and quality of life of our patients, as he works with our team of nurses, technicians, and coordinators, to bring patients the best care possible. His expertise is immunoglobulin therapies (IVIg, SCIg), among other infusion therapies.

His most proud moments as a pharmacist come when he works with a new patient who had tried and failed a previous therapy, but then we are able to successfully implement a therapy that works for them. The many years Fady has spent in the infusion field have allowed him to develop a deep expertise in managing complex and chronic conditions, such as immune disorders, nutritional deficiencies, and rare diseases, using advanced therapies and innovative solutions.


National Director, Infusion Operations

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Dr. Dennis Gomez | National Clinical Director, Bleeding Disorders

As a pharmacist with 30+ years of experience specifically with hemophilia, Dennis is well-versed with helping patients and their families navigate through just about any issue that crops up. He is ready to help you and your family!


National Clinical Director, Bleeding Disorders

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Shalu Vagadia | Associate Vice President of Infusion Sales

Shalu brings years of sales experience to her role at BioPlus, with a specific expertise in infusion. Her educational background, combining an MBA from Pepperdine Graziadio Business School with a Biology degree, provides unique insight for provider offices and other clients in the healthcare field. She builds strong business relationships which are bolstered with her specialty experience in areas including infusion suites, rheumatology, neurology, oncology, and pulmonary hypertension.


Associate Vice President of Infusion Sales

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Alissa Espinosa | National Director, Infusion Intake

With nearly three decades of experience in the pharmacy and healthcare industry, Alissa brings both expertise and heart to her job. She specializes in home infusion, immunoglobulin, chronic therapy, and acute therapy.


National Director, Infusion Intake

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Megan Champagne | Director, CarelonRx Infusion Sales US

Megan brings over 5 years of management experience in the Specialty Infusion industry to her current role. Her expertise with immunoglobulin, TNF inhibitors, Alpha 1, and HAE is a valuable asset to the team.


Director, CarelonRx Infusion Sales US

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