WE'RE NOT NEW TO INFUSION.Let our 33+ years in the industry take care of you.

Meet the first and only infusion pharmacy with individualized, high-touch Tailored 2 You™ services and support.

While most infusion pharmacies practice a one-size-fits-all approach, BioPlus Infusion Pharmacy believes tailoring care to each patient is the best way to achieve optimal individualized outcomes.

From coast to coast, patients and their healthcare providers turn to BioPlus Infusion for infusion treatments.

These include IVIg, SCIg, infliximab and clotting factor therapies to treat rare and complex conditions such as oncology, primary immunodeficiency disease (PIDD), chronic inflammatory demyelinating polyneuropathy (CIPD), multi-motor neuropathy (MMN), multiple sclerosis (MS), bleeding disorders, and much more.

BioPlus Infusion is built on therapy personalization, empathy, and close relationships with patient advocates and nurse concierges with decades of combined experience in supporting patients through their medication journeys.

Many BioPlus Infusion pharmacists and nurses have achieved Immunoglobulin National Society (IgNS) certification — the only nationally-recognized certification for Ig pharmacists and nurses. This ensures that assessment, validation, and documentation of its Ig clinicians’ knowledge, skills, and overall clinical competence meet the most stringent patient care requirements.

BioPlus Infusion is backed by BioPlus Specialty Pharmacy. Ranked #1 by both patients and prescribers through Zitter Health Insights, BioPlus Specialty Pharmacy has been a trusted member of the specialty pharmacy industry for over 33 years. BioPlus is part of Carelon, a hospital and health care service company that serves approximately 1 in 3 people in the U.S.

4.8/5    500+ Google reviews

Your BioPlus Infusion Patient Advocate Team

Melissa Snyder | Patient Advocate

As the mother of young adults, I am a long-term personal and professional patient advocate; a lifetime ‘mom on a mission.’ I was my children’s advocate long before I became a professional patient advocate. I have been advocating for 20 years between my children and my chosen profession.

For nearly a decade, I was the patient advocate for one of the most important people in my life: my oldest son. As a young child, he was diagnosed with failure to thrive, Chari 1 Malformation, IGF-1 deficiency and Klinefelter’s Syndrome. Later, he was diagnosed with impulse control disorder, anxiety and moderate depressive disorder.

To overcome these issues, and through non-stop advocacy, my son started receiving injections of the IGF-1 hormone to help stimulate his body to start producing the hormone on its own. His treatments went on over the course of 11 years. He is no longer on IV/IM medication.

My youngest son was diagnosed with high-functioning autism in 2012. This came with its own set of challenges. To help him progress through the healthcare system and gain access to vital, hard-to-get services and support, I leveraged my years of experience in being not only a mom and having a medical background, but being my oldest son’s tireless patient advocate.

I specialize in pediatrics of all diagnoses, hereditary angioedema (HAE), Alpha-1 Antitrypsin Deficiency (Alpha-1), multiple sclerosis (MS), tumor necrosis factor (TNF) and estrogen replacement therapy (ERT) patients. My background also includes medical coding, medical records directorship, general patient advocacy and medical billing, including accounts receivable, accounts payable and profit and loss.

My goal as an advocate is to provide a listening ear, a trusting relationship with my patients and offer empathy and encouragement. I want my patients to know you do not have to worry about anything related to your therapy, and that you are never alone. From start to finish, I am here for you through the process and your journey.

MELISSA SNYDER

Patient Advocate

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Jaclyn Joyce | Patient Advocate

When it comes to supporting specialty pharmacy patients, I leave no stone unturned to get answers to any and all questions about your infusion therapy experience. For more than a decade, I have been dedicated to digging into the details of healthcare. How to access specialty medications, how to afford them, and how to get the most out of life while on therapy.

As a patient, you can count on getting experience, expertise and empathy from me. For years, I’ve managed specialty medication pharmacy services — including complex processes, procedures and paperwork. As an advocate, I have provided onboarding, case management and educational support to patients.

Through my background in pharmacy business and patient advocacy, you get support, comfort and peace of mind all through your healthcare journey. I guide you past your worries to a place where you can focus on the most important thing: getting the most out of your infusion therapy.

JACLYN JOYCE

Patient Advocate

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Pery (Aipery) Usenbaev | Patient Advocate

Just call me Pery (sounds like ‘Perry’). I have been a healthcare professional for over six years. I value my work as a patient advocate because it brings to people visible results. My steadfast belief is that a patient advocate can bring an enormous change to patient outcomes.

As a mom to three school-aged children, I live by a personal code to “love life and all the good and challenges that come with it. When you love yourself, everything around you is a background to which you can adjust.”

I believe in making sure that your infusion therapy makes sense to you, and I work with patients, like you, of diverse cultures, creeds and languages. I am fluent in English, Kyrgyz and Russian.

PERY (AIPERY) USENBAEV

Patient Advocate

Your BioPlus Infusion Patient Advocate Team

Melissa Snyder | Patient Advocate

As the mother of young adults, I am a long-term personal and professional patient advocate; a lifetime ‘mom on a mission.’ I was my children’s advocate long before I became a professional patient advocate. I have been advocating for 20 years between my children and my chosen profession.

For nearly a decade, I was the patient advocate for one of the most important people in my life: my oldest son. As a young child, he was diagnosed with failure to thrive, Chari 1 Malformation, IGF-1 deficiency and Klinefelter’s Syndrome. Later, he was diagnosed with impulse control disorder, anxiety and moderate depressive disorder.

To overcome these issues, and through non-stop advocacy, my son started receiving injections of the IGF-1 hormone to help stimulate his body to start producing the hormone on its own. His treatments went on over the course of 11 years. He is no longer on IV/IM medication.

My youngest son was diagnosed with high-functioning autism in 2012. This came with its own set of challenges. To help him progress through the healthcare system and gain access to vital, hard-to-get services and support, I leveraged my years of experience in being not only a mom and having a medical background, but being my oldest son’s tireless patient advocate.

I specialize in pediatrics of all diagnoses, hereditary angioedema (HAE), Alpha-1 Antitrypsin Deficiency (Alpha-1), multiple sclerosis (MS), tumor necrosis factor (TNF) and estrogen replacement therapy (ERT) patients. My background also includes medical coding, medical records directorship, general patient advocacy and medical billing, including accounts receivable, accounts payable and profit and loss.

My goal as an advocate is to provide a listening ear, a trusting relationship with my patients and offer empathy and encouragement. I want my patients to know you do not have to worry about anything related to your therapy, and that you are never alone. From start to finish, I am here for you through the process and your journey.

MELISSA SNYDER

Patient Advocate

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Pery (Aipery) Usenbaev | Patient Advocate

Just call me Pery (sounds like ‘Perry’). I have been a healthcare professional for over six years. I value my work as a patient advocate because it brings to people visible results. My steadfast belief is that a patient advocate can bring an enormous change to patient outcomes.

As a mom to three school-aged children, I live by a personal code to “love life and all the good and challenges that come with it. When you love yourself, everything around you is a background to which you can adjust.”

I believe in making sure that your infusion therapy makes sense to you, and I work with patients, like you, of diverse cultures, creeds and languages. I am fluent in English, Kyrgyz and Russian.

PERY (AIPERY) USENBAEV

Patient Advocate

Your BioPlus Infusion Leadership Team

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Craig Mears | Vice President and General Manger of BioPlus Infusion

Craig Mears brings extensive experience as a healthcare executive to his current role as Vice President and General Manager of BioPlus Infusion. He has a demonstrated aptitude for creating and implementing innovative solutions to complex problems specifically in the infusion pharmacy field.

Prior to joining BioPlus Infusion, Craig held several executive positions, including as the Founder and Managing Director of PDI Advisors, LLC where he specialized in helping organizations develop differentiating strategies and programs to drive profitable growth and exceed their customer’s expectations, Senior Vice President of Sales and Marketing at Soleo Health, and Field General Manager – Hemophilia at Biogen Idec.

Craig earned a BA in Business Administration and is a member of numerous professional organizations including the National Hemophilia Foundation, Immune Deficiency Foundation, and many other patient advocacy organizations. In addition, he has served on the Board of Directors for the AFA Specialty Pharmacy Association, National Myositis Association, Columbus Ohio Hemophilia Chapter, and Dayton Ohio Hemophilia Chapter.

CRAIG MEARS

Vice President and General Manager of BioPlus Infusion

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Lisa Hill | National IG Clinical Director of BioPlus Infusion

Improving infusion patient outcomes is more than a job to Lisa, a seasoned infusion clinician, instructional trainer, and masters-prepared registered nurse; it is a calling. And for over 25 years, she has answered the call. As the National IG Clinical Director of BioPlus Infusion, Lisa is key to developing the foundation for developing, managing and supporting the company's Tailored 2 You clinical and nurse concierge programs. Through her guidance, every patient and provider receive a clinical experience that's individualized for them.

Prior to being hand-picked for her role at BioPlus Infusion, Lisa was the Clinical Applications Educator for Nanosonics, Ltd., where she provided expert guidance on clinical standards for HLD and semi-critical devices. Prior to that, she was the lgG Clinical Program Manager for Kroger Specialty Pharmacy, where she oversaw the quality and outcomes of lgG clinical programs. Earlier on, she was the Southeast Regional RN Manager for Kroger Specialty Pharmacy and a Clinical Sales Liaison for Coram/CVS Specialty Infusion Services.

Lisa earned a master's degree in clinical nurse leadership from the University of Arizona and her degree in nursing from Nazareth College. She is certified in clinical care and education by the lmmunoglobulin National Society (lgNS), CEU instruction by the University of Southern California and healthcare process improvement by the Institute for Healthcare Improvement (IHI)

LISA HILL, MSN

National IG Clinical Director of BioPlus Infusion

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